Website Accessibility Statement
Effective Date: August 15th, 2026]
Our Commitment to Accessibility
The WIN Project is committed to providing individuals with disabilities equal and meaningful access to our website, affordable housing information, housing opportunities, programs, services, resources, and digital communications.
Accessibility, inclusion, fair housing, and equal opportunity are fundamental to our mission. We want individuals with disabilities to be able to obtain information about The WIN Project, apply for or inquire about housing, participate in WIN Pathway and WIN Coach, access resident services, make donations, communicate with our organization, and use our website as independently and effectively as reasonably possible.
Accessibility Standard
The WIN Project is working to improve the accessibility and usability of its website and digital content.
As part of those efforts, we use the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA as a technical accessibility goal.
WCAG provides recognized guidance for making digital content more accessible to individuals with a wide range of disabilities, including people who are blind or have low vision, are deaf or hard of hearing, have mobility disabilities, cognitive disabilities, speech disabilities, or other accessibility needs.
Our use of WCAG 2.2 Level AA as an accessibility goal does not represent that every page, feature, document, or third-party component of this website has been formally certified as fully conforming with WCAG.
Accessibility is an ongoing process, and The WIN Project will continue working to identify and address barriers.
Our Accessibility Efforts
Depending on the content and technology involved, our accessibility efforts may include:
- Providing alternative text for meaningful images
- Using clear page titles, headings, and content structure
- Supporting keyboard navigation
- Maintaining appropriate text and background contrast
- Providing descriptive links and buttons
- Using labels and instructions for online forms
- Providing clear identification of form errors
- Supporting screen-reader and assistive-technology use
- Allowing text enlargement and responsive display
- Providing captions or transcripts for multimedia content when appropriate
- Avoiding unnecessary flashing or rapidly moving content
- Avoiding unnecessary flashing or rapidly moving content
- Using accessible documents and downloadable materials when reasonably possible
- Using accessible documents and downloadable materials when reasonably possible
- Reviewing new website content and features for accessibility
- Working with website developers and service providers to improve accessibility
Housing Applications, Housing Navigation, and Online Forms
The WIN Project is committed to ensuring that people with disabilities have an equal opportunity to obtain information about and participate in our affordable housing and housing-related programs.
If a disability prevents you from accessing or completing an online:
- Housing inquiry
- Housing application
- Waiting-list form
- WIN Pathway form
- WIN Coach form
- Reasonable-accommodation request
- Resident-services form
- Contact form
- Other website function
Please contact us. We will make reasonable efforts to provide the information, form, application, communication, or service through an accessible alternative method.
Requesting accessibility assistance or a disability-related accommodation will not negatively affect an individual’s housing application, eligibility, waiting-list status, tenancy, participation in a WIN program, or access to services.
Reasonable Accommodations
Individuals with disabilities may request reasonable accommodations related to The WIN Project’s housing programs, services, communications, policies, practices, or procedures.
A request may be made orally or in writing.
You do not need to use the words “reasonable accommodation” or complete a particular form in order to request assistance.
The WIN Project will review reasonable-accommodation requests individually and in accordance with applicable fair-housing and disability-access laws. Disability-related information provided in connection with an accommodation request will be handled with appropriate confidentiality. For additional information, please review The WIN Project’s Fair Housing and Nondiscrimination Policy.
Effective Communication and Alternative Formats
The WIN Project will make reasonable efforts to provide effective communication to individuals with disabilities.
Depending on the circumstances, assistance may include providing information through an alternative format or communication method.
If you need website information, an application, program material, notice, or other communication in an accessible format, please contact us.
Available alternatives may depend on the nature of the information requested and the individual’s accessibility needs.
Third-Party Websites, Platforms, and Content
The WIN Project website may include links to or integrations with websites, applications, tools, or services operated by third parties, including:
- Housing-search platforms
- Government agencies
- Housing authorities
- Landlords and property managers
- Community-service providers
- Financial institutions
- Donation and payment platforms
- Online maps
- Videos
- Social-media platforms
- Scheduling systems
- Other embedded or linked services
The WIN Project does not control the accessibility of independent third-party websites or platforms.
We nevertheless encourage the providers we work with to make their digital services accessible. If a third-party platform or resource connected to a WIN program creates an accessibility barrier that prevents you from obtaining WIN-related information or services, please contact us. We will make reasonable efforts to provide the information or service through an accessible alternative.
Downloadable Documents
The WIN Project may provide PDFs, forms, applications, reports, flyers, or other downloadable documents through this website.
We seek to make important digital documents accessible when reasonably possible. If you experience difficulty accessing a document, please contact us and identify the document you need. We will make reasonable efforts to provide the information in an accessible alternative format.
Need Accessibility Assistance?
If you experience difficulty accessing any part of The WIN Project’s website or digital services, please contact us.
When possible, please provide:
- The webpage, document, form, or feature you were attempting to access
- A brief description of the accessibility barrier
- The type of assistance or alternative format that would be helpful
- Your preferred method of contact
You are not required to disclose more disability-related information than is reasonably necessary for us to understand and respond to your accessibility request.
Accessibility Contact
The WIN Project
2945 Westwood Blvd.
Los Angeles, CA 90064
Email: WIN@TheWINProject.org
Website: TheWINProject.org
We will make reasonable efforts to acknowledge accessibility concerns promptly and provide assistance or an accessible alternative when appropriate.
Accessibility Feedback
The WIN Project welcomes feedback from individuals with disabilities and others regarding the accessibility of our website and digital services. If you identify an accessibility barrier or have a recommendation for improving accessibility, please contact us using the information above.
Accessibility feedback helps us identify barriers and improve the experience of the individuals and families we serve.
Ongoing Accessibility Review
Digital accessibility is an ongoing responsibility.
The WIN Project will periodically review its website, digital forms, documents, and online services and will work with website developers, vendors, and other professionals as appropriate to improve accessibility.
When new website features, forms, documents, videos, or third-party technologies are introduced, WIN will seek to consider accessibility as part of the design and implementation process.
No Limitation of Legal Rights
Nothing in this Accessibility Statement is intended to limit, waive, or reduce any right or protection available under the Americans with Disabilities Act, the Fair Housing Act, California law, or any other applicable federal, state, or local disability-access or fair-housing law.
The availability of an alternative method for accessing information does not eliminate The WIN Project’s commitment to improving the accessibility of its website and digital services.